Contact and fAQs

Need help? We're here for you. Whether you have a question about your order, shipping, or our products, our friendly support team is ready to assist. Choose the contact option that works best for you, and we'll get back to you as soon as possible.

Before contacting us

Frequently asked questions

You may find your answer below.

How long will my order take to arrive? +
The standard delivery time is 6–12 business days from the date your order is confirmed. You will receive an email with tracking information as soon as your order leaves our warehouse.
How can I track my order? +
We will send you a tracking number by email after your purchase. You can use it to check your shipment status at any time. If you cannot find the email, check your spam folder or contact us.
Can I return or exchange a product? +
Yes. You have 60 days from the date you receive your order to request a return or exchange, provided the product is still in its original condition. Contact us and we will guide you through the process step by step.
What payment methods do you accept? +
We accept all major credit and debit cards, as well as the secure payment methods available at checkout. All transactions are encrypted and protected.
Where can I find more information about a product? +
On each product page you will find a complete description, product features and a frequently asked questions section specifically related to that item. If you still have questions, feel free to contact us.
I have a problem with my order +
Contact us through WhatsApp and include your order number and a description of what happened. If your product arrived damaged, including a photo will help us resolve the issue faster. We will review your case and provide a solution as soon as possible.
Follow us

Find us on social media

Discover new products, special offers and all our latest content. Follow HalunaHome.

We are here to help you

You can contact us by email if you prefer

IF YOU’D PREFER US TO CALL YOU, LET US KNOW